Elevate your customer support game with Telebu Social, your ultimate omnichannel conversations hub! Say goodbye to the hassle of hopping between multiple channels and empower your agents and supervisors to efficiently manage, view, and respond to conversations from a single, unified inbox. Telebu Social redefines the way you engage with your customers across 15 different communication platforms.
Key Features:
1. Manage Omnichannel Conversations with Ease:
Effortlessly respond to all customer interactions without the need to switch between various platforms. Telebu Social ties every customer conversation together, allowing you to provide consistent and efficient support from a single inbox. Say hello to streamlined workflows and enhanced productivity.
2. Collaborate Seamlessly:
Need to resolve complex issues? Invite your fellow agents to join the conversation for group discussions and faster issue resolution. Telebu Social enables real-time collaboration, ensuring your team is always on the same page.
3. Stay Informed with Instant Notifications:
Never miss an important update. Telebu Social keeps you in the loop with timely app notifications for new requests, incoming messages, and SLA violations. Stay ahead of the curve and respond promptly to customer needs.
4. Access User Insights on the Fly:
Knowledge is power. During conversations, access user details, notes from other agents, recent chat history, and other critical information. Make informed decisions and provide personalized support with ease.
5. Multilingual Support:
Language barriers are a thing of the past. Telebu Social empowers you to communicate in over 50 languages. With real-time translation capabilities, you can effortlessly converse with users in their preferred language, breaking down communication barriers.
6. Actionable Insights and Analytics:
Track your performance effortlessly with Telebu Social. Gain insights into response times, resolution times, SLAs, channel effectiveness, and agent performance. Make data-driven decisions to continuously improve your customer support strategy.
Telebu Social is the comprehensive solution youve been waiting for to streamline your customer support operations. With a user-friendly interface and powerful features, its time to take your customer interactions to the next level. Join the ranks of satisfied businesses that have transformed their customer support with Telebu Social. Download now and experience the future of omnichannel support.